Refund policy

Joonie Mae’s Return Policy

We want you to fall head-over-heels for your Joonie Mae’s order—but if it’s not quite love at first try, we offer STORE CREDIT on eligible shipped items.

Return Timeline

You have 10 days from the day your order arrives to initiate a return. After that, it’s officially committed to your closet.

What’s Return-Ready

To qualify for store credit, your item must be:

•             Unworn, unwashed, and in original condition

•             Tags attached, packaging intact

•             Free from perfume, smoke, fur babies, or mystery stains

Shipping costs are non-refundable.

Not Eligible for Return

We do not accept returns on:

•             Discounted items

•             Intimates, swimwear, and holiday apparel

•             Greeting cards, perishables, candles, drinkware, footwear, hats

•             Perfume, personal care, and jewelry

If you’re unsure, just ask—we’re happy to help before you hit “send.”

How to Start a Return

Email maryatthewindow@outlook.com with:

•             Your name

•             Order number

•             Product name

•             Reason for return

We’ll respond within 24 hours to confirm eligibility and guide you through the store credit process. Customers are responsible for return shipping unless the item is damaged or defective.

Damaged or Defective Items

If your item arrived with a flaw, email us with the subject line “Damaged/Defective Order.”

Include your name, order number, product name, and clear photos of the issue. We’ll respond within 24 hours and make it right.

Return Address:

Joonie Mae’s

c/o Mary Whitehorn

PO Box 59

Pequot Lakes, MN 56472

Thank you for supporting small and shopping with heart. We’re so glad you’re here.